Top 14+ best AI chatbots for your eCommerce store

According to a Tido survey in 2024, over 80% of audiences responded that they usually use that chatbot instead of finding help from the customer service agent first. That's huge for e-commerce. You're always looking to improve, right? AI chatbots can handle instant questions, order tracking, and more, letting you focus on growing your business. 

Let's see how the right chatbot can boost your sales and keep customers happy.

What are AI chatbots for eCommerce stores?

Before seeking AI chatbots for your eCommerce store, do you understand exactly what AI chatbots are?

Simply put, they're software that uses artificial intelligence to have conversations with your customers, just like a real person would. Think of them as your store's always-on, super-efficient assistants.

Now, we're not talking about those old, clunky chatbots that give you pre-written answers. Thanks to things like Natural Language Processing (NLP) and machine learning, modern artificial intelligence chatbots can really comprehend what your consumers are asking, even if they don't state it exactly. They can answer questions about your products, help with orders, and even offer personalized recommendations.

An AI chatbot takes your customer service to the next level because of provides instant 24/7 helpful support without needing a human agent for every single interaction. Hence, AI Chatbots can enhance customer experience and free up your team from complex tasks.

Future of AI Chatbots in Ecommerce

The shopping experience of tomorrow is being shaped today, and AI chatbots are leading the revolution. As we move toward 2025, these intelligent assistants are evolving from simple customer service tools into powerful engines driving personalization, sales, and brand loyalty.

1- Hyper-personalized shopping companions

Imagine entering a digital store where the assistant not only remembers what you purchased last time but also knows your style preferences and budget restrictions and even projects what you might need going forward. 

This is the imminent future of artificial intelligence chatbots, not science fiction.

These next-generation bots will offer shopping experiences so customized that consumers could forget they are engaging with artificial intelligence at all by using user data and powerful learning algorithms. When a chatbot can say, "I noticed you're running low on your favorite moisturizer—would you want the same one, or would you want to try our new formula with added vitamin C?" 

2- Beyond Text: The Future of Multimodal Shopping Experiences

Basic text-only interfaces for interacting with chatbots existed only in the past era. 

The future eCommerce development will unite voice operations and visual elements together with augmented reality to create perfect shopping experiences. During a bot conversation about your desired couch, you can expect the system to activate your mobile camera to display the product in your living space through an automated virtual try-on experience.

According to the market's assessment, voice commerce stands ready to surge in popularity. When you inform your virtual shopping assistant about your needs during dinner preparation or your drive back home, it completes the shopping process for you. These multiple interface experiences that blend various human-machine interactions are transforming into the next-generation standard, which modernizes online shopping convenience.

3- Smarter Bots: Where Emotional Intelligence Meets Efficiency

The real breakthrough in chat systems isn't just what they can do, but how they interact with users. Current AI research allows chatbots to detect customers' emotions, enabling more empathetic and personalized conversations.

For example, online shoppers often become frustrated when struggling to find clothing in their size. Next-generation chat assistants will recognize these difficulties and respond like a helpful friend would:

"I noticed you've been trying different shirt sizes during your shopping session. Finding the right fit online can be challenging! Would you like help understanding our sizing chart? Don't worry - returning items that don't work is always a simple process."

As AI continues to develop, we'll see improved customer service through systems that recognize emotional cues and respond with natural supportiveness.

4- Autonomous Shopping Agents

It involves the transition of chatbots from their basic assisting role to fully independent shopping representatives. It means that they can help you complete the shopping process, starting with checkout and including delivery services.

A typical conversation with such technology includes this statement: "I see you're interested in this laptop. Based on how you use your current device, the mid-range model would be a great fit. Would you like me to apply your saved payment method and schedule delivery for Thursday when you're home?"

From my perspective, chatbots using direct payment systems and inventory and shipping integration capabilities will deliver full-service shopping services that match the level of luxury provided by concierge staff while maximizing conversion rates.

Why This Matters for Retailers

With 10 years of working experience as eCommerce experts, we believe that adopting these AI-driven chatbot technologies isn’t just an upgrade- it’s a necessity.

The good news? This technology is becoming more common in businesses of all sizes. Those who embrace these tools now will build the data foundations and customer relationships that will power their competitive advantage in the years ahead.

The future of eCommerce belongs to retailers who can make online shopping feel as personal, convenient, and emotionally satisfying as the best in-store experiences ever were, only better. AI chatbots aren't just part of that future; they're the interface through which it will be delivered.

Characteristics of eCommerce AI chatbots

Online shopping receives exceptional assistance from eCommerce AI chatbots that function effectively. Here are their key features:

• Personalized Recommendations: Understanding customer behavior lets bots suggest products that fit individual tastes and upsell easily while cutting down on random product searches.
• Omnichannel Presence: They operate across various platforms—websites, Instagram, WhatsApp, and more—maintaining conversation context for smooth follow-ups, like email reminders after social media inquiries.
• Visual Recognition: With 27% of searches now image-based, chatbots enable customers to upload photos and find similar products, linking inspiration to purchase.
• Real-Time Order Tracking: Integrated order tracking systems through chatbots supply live shipping status to customers, reducing support team responsibilities simultaneously.
• Seamless Payments: The advanced integration of payments through chatbots delivers secure same-chat payments, which results in decreased cart abandonment because of easier checkout procedures.
• Sentiment Analysis: The chatbots analyze customer sentiment to modify their responses while directing emotional cases to live agents. 
• CRM Integration: These systems create continuous customer experiences by linking with Customer Relationship Management platforms to keep interactions flowing across instances, which builds trust between clients. 
• Custom Analytics: Their analytics system gives a clear picture of what customers are doing, showing both usual behaviors and the transactions that lead to sales.  
• These chatbots should support multiple languages, helping organizations grow with automated service and fewer staff.
• 24/7 Availability assistance

Benefits of using AI chatbots in Ecommerce store

Round-the-clock support, No Night Shift Required

An AI chatbot maintains constant availability to respond to customer inquiries, even at midnight, such as delivering package status updates to customers at three a.m. Your team does not get exhausted by continuous support, but customers maintain satisfaction and loyalty through this service.

Big Savings on Time and Cash

AI chatbots manage regular tasks, including FAQs, together with order updates, which produces staff cost savings, while human agents provide attention to complex issues. The system shows organic flexibility when your company expands in size.

Personal Touches That Win Hearts

AI chatbots use customer data to offer tailored recommendations, making each customer feel valued and increasing the chances of repeat business.

Heavy Lifting, Light Workload

The task management abilities of chatbots reduce both resolution time and support requests directed toward your staff. The technology enables smooth transitions of complex matters to live human representatives while they handle them.

Data That Drives Smarter Moves

Every interaction with a chatbot generates valuable data, helping you spot trends, address recurring issues, and improve your services for higher customer satisfaction.

Comparison of Chatbots by Features, Pricing & Best for (table)

Picking the perfect AI chatbot for your eCommerce store doesn’t have to be a headache. We’ve put together a straightforward comparison of the top players, focusing on what matters most: customization level, ease of use, platform compatibility, AI/automation capabilities, customer support, and pricing. Whether you’re a small shop or a growing enterprise, this table will help you find the chatbot that’s just right for your business.

14+ Top-rated best AI chatbots for eCommerce

1. Chatling

G2 Rating: 4.8/5

Pricing: Free monthly plan available. Paid plan starts from $25/month. Free for 2 months when registering for annual plans

Chatling transforms your eCommerce store with AI-powered conversations that guide shoppers through their buying journey, providing instant assistance and personalized product recommendations.

Chatling's pretty slick. You don't need to be a tech whiz to get it running, and the AI is seriously smart.  Plus, it talks almost every language, which is huge if you're selling internationally.  Yeah, the look of it could be a bit nicer, and it's not exactly pocket change for tiny businesses. But if you want to really connect with customers, especially if you're growing fast or dealing with people all over the world, it's worth checking out.

Key Features

• Provides immediate support to common customer questions of customers, hence reducing wait times and improving satisfaction.
• Product Discovery Assistance that finds exactly what they're looking for based on their preferences and needs.
• Abandoned Cart Recovery, increasing conversion rates.
• Multilingual Support your customers in their preferred language, expanding your global reach.

Try Chatling Free

2. Chatfuel

G2 Rating: 4.4/5

Pricing: Free trial available. “Facebook & Instagram” package starts from $23.99/1000 conversions/month. The WhatsApp package starts from $34.49/1000 conversions/month.

Chatfuel is your ticket to winning on social media. Perfect for Facebook Messenger and Instagram, Chatfuel has a visual builder that makes creating marketing and support bots a breeze.

This AI chatbot delivers a no-code chatbot solution that helps eCommerce businesses automate customer interactions, qualify leads, and drive sales through engaging conversations.

Key Features

• Visual Flow Builder: Create complex conversation flows without coding knowledge.
• AI Response Generation: Automatically generates human-like responses to customer queries.
• Analytics Dashboard: Track performance metrics to continuously improve your chatbot's effectiveness.
• Multiple Platform Integration: Deploy across your website, Facebook Messenger, and other platforms.

The Chatfuel eCommerce chatbot is ideal for small to medium-sized businesses on social media, especially those new to chatbots and wanting simple automation. It’s less suitable for large enterprises needing complex features or businesses prioritizing top-notch customer support.

Start Chatfuel now

3. ManyChat 

G2 Rating: 4.6/5

Pricing: Free plan available with 1000 contacts. Paid plan starts from $15/month with unlimited contacts.

Next stuff, ManyChat.

ManyChat is the small business owner’s dream. It’s super easy to use and works across Facebook Messenger, Instagram, and SMS to automate marketing and support. If you’re just starting, this chatbot will help you grow without the stress.

Key Features:

• Flow Builder: A Visual conversation designer that makes creating complex chatbot scenarios as simple as drawing a flowchart.
• Ready-to-use templates for common eCommerce scenarios like product launches, sales announcements, and order updates.
• SMS Integration that meets customers where they are.
• Conditional Logic: Create personalized experiences based on customer behavior, preferences, and history.

To answer which type of business should use ManyChat, I must say that it’s best for small to medium businesses needing multichannel automation, especially on social media. However, businesses requiring extensive multilingual support or those highly sensitive to Instagram account suspension risks should consider alternatives.

Explore ManyChat

4. Tidio

G2 Rating: 4.8/5

Pricing: 7-day free trial. Paid plan starts at $24.17/100 conversations/month. About automation, $0/month for 50 conversations (one time), $0/month for 100 flow reaches/month.

Best for small to medium eCommerce stores, Tidio transforms customer service with its intuitive platform that combines live chat, chatbots, and email support in one powerful package. It blends live chat with AI automation, making it easy to support customers on your website or Facebook Messenger. Say goodbye to abandoned carts and hello to happy shoppers!

Key Features:

• Instant Setup: Get a functional chatbot live on your site within minutes; no technical expertise required.
• Visual Bot Editor: Create and modify conversation flows with a user-friendly drag-and-drop interface.
• Live Chat Handoff: Seamlessly transitions from automated responses to human agents when complex issues arise.
• Visitor Monitoring: See who's browsing your store in real-time and proactively engage with personalized assistance

Explore Tidio

5. Ada

G2 Rating: 4.9/5

Pricing: Personalized pricing

Ada is the big-league player for eCommerce stores ready to scale. With advanced NLP and multi-platform support, it handles complex queries like a pro. If you’re dreaming big, Ada’s here to make it happen.

Ada delivers enterprise-grade conversational AI that handles millions of customer interactions with remarkable accuracy and personality, making it perfect for high-volume eCommerce operations.

Key Features:

• Multilingual Support with over 100 languages.
• Brand Personality Control: Customize your chatbot's tone, vocabulary, and communication style to match your brand voice perfectly.
• Continuous Learning: Ada improves with every interaction, constantly refining its responses based on customer feedback.
• Enterprise Integration: Connect seamlessly with your CRM, order management, and inventory systems for unified customer data.

Explore Ada

6. Octane AI

G2 Rating: 4.2 /5

Shopify rating: 4.8 /5

Pricing: Starts at $50/month

Using quizzes and tailored recommendations to turn website visitors into buyers properly, Octane AI is a great tool for Shopify companies. Its user-friendly, no-code interface empowers e-commerce marketers to easily create engaging shopping experiences and boost sales through conversational commerce.

Key Features:

• Shop Quiz: Create interactive product recommendation quizzes that guide customers to perfect product matches.
• Messenger Marketing: Build relationships with customers through Facebook Messenger with automated campaigns and broadcasts.
• SMS Marketing: Complement your chat strategy with text message campaigns that drive significant ROI.
• Shopify Integration: Purpose-built for Shopify stores with deep platform integration for seamless operation.

Octane AI is a major tool for Shopify-based e-commerce companies since it helps them to reach client connections and higher revenues by means of personalizing tools and quiz apps. Especially, this platform is integrated with Shopify seamlessly. Octance AI offers benefits to businesses running tailored marketing campaigns and increasing sales by giving easy-to-use top priority with excellent support systems.

Explore Octane AI

Bonus: If this is the first time you have heard about Shopify, this is among the main eCommerce systems available to companies of all kinds, like you to build and run their online stores. Shopify greatly speeds up your online sales process with its simple interface and extensive applications like EComposer, EcomRise, Nitro Lookbook, Fontify, etc. 

Interesting? So start your Shopify store now. 

Learn more: 

9+ Best Shopify Live Chat Apps for Online Support  

Top 10+ Shopify Helpdesk Apps for Seamless Customer Service

Top 13 Shopify Customer Service Apps to Increase Satisfaction

[+17] Best CRM for Shopify to Boost Customer Relationships   

7. Flow XO

G2 Rating: 4.2/5

Pricing: 14-day free trial available. Standard plan with full features and functions: $25/ month.

Flow XO is the multitasker you’ll love. It works across websites, Facebook, Slack, and more, automating tasks with ease. Need a versatile chatbot that keeps up with your growing store? This is it.

Flow XO offers exceptional flexibility for businesses that need highly customized chatbot solutions without requiring developer resources.

Key Features:

• Limitless Customization: with over 100 integrations and advanced workflow options.
• Multiple Platform Support: Deploy your chatbots across websites, Facebook, Slack, Telegram, and more from a single interface.
• Developer Tools: Access webhooks and APIs for advanced customization when needed.
• Hybrid Chat Model: Combine automated responses with human support for the perfect balance of efficiency and personalization.

Explore Flow XO

8. Simplified

G2 Rating: 4.6/ 5

Pricing: Free to use. Starts at $29.99/ month to chat with a higher AI model and unlimited access to advanced AI tools.

Simplified keeps things, well, simple. With pre-built templates and a no-fuss setup, it’s perfect for stores that want basic automation without the complexity. Get started fast and keep your customers happy.

Simplified lives up to its name by offering an all-in-one AI solution that makes creating and managing chatbots accessible to marketing teams of any size.

Key Features:

• AI Copywriter: Generate engaging product descriptions, answers, and marketing copy with integrated AI writing tools.
• Create custom chat interfaces that match your brand aesthetics without coding.
• Connect your chatbot directly to social platforms for unified messaging.
• Enable multiple team members to build, edit, and manage chatbot content collaboratively.

Explore Simplified

9. Smartsupp

G2 Rating: 4.7/5

Pricing: Free plan available. Paid plans start at $20/month

Smartsupp mixes live chat with AI smarts, making it a great pick for real-time customer support. It’s easy to set up on your website or Facebook Messenger, so you can be there for your shoppers when they need you.

Smartsupp combines powerful chatbot automation with visual customer tracking, giving eCommerce businesses unprecedented insight into shopping behavior.

Key Features:

• Video Recordings: See exactly how visitors interact with your store to identify improvement opportunities.
• Automatic Triggers: Set up chatbot interventions based on specific user behaviors like time on page or cart value.
• Mobile App: Manage customer conversations on the go with full-featured iOS and Android applications.
• Statistics Dashboard: Track conversation metrics and chatbot performance with comprehensive analytics.

Explore Smartupp

10. Netomi

G2 Rating: 4.8/5

Pricing: Personalized pricing

Netomi is the support guru for eCommerce pros. Its advanced NLP and automation handle everything from websites to email, keeping your customers satisfied. If top-notch support is your goal, Netomi delivers.

Netomi's AI platform excels at resolving complex customer service issues autonomously, handling everything from return requests to detailed product inquiries with remarkable accuracy.

Key Features:

• Deep Learning Engine: Continuously improves through every interaction without requiring manual training.
• Sentiment Analysis: Detects customer emotions and adjusts responses accordingly for more empathetic interactions.
• Omnichannel Support: Delivers consistent experiences across email, chat, messaging apps, and social media.
• Seamless Agent Handoff: Transfers to human agents with complete conversation context when necessary.

Explore Netomi

11. Drift

G2 Rating: 4.7/5

Pricing: Starts at $2,500/month

Drift by Salesoft is a conversational marketing and sales platform designed to help businesses, especially in the B2B sector, engage with customers in real-time through personalized and automated interactions. It aims to streamline lead generation and qualification, making it easier for sales teams to focus on high-potential customers.

Key Features

• AI-Powered Chatbot: Uses advanced natural language processing (NLP) and machine learning for personalized responses.
• Multi-Channel Support: Integrates with websites, social media, and email for consistent customer experiences.
• Lead Generation and Qualification: Automates identifying and qualifying leads to boost sales efficiency.
• Detailed Analytics: Provides insights into customer interactions for data-driven decisions.

Explore Drift

12. LivePerson

G2 Rating: 4.9/5

Pricing: LivePerson's pricing is not publicly available, and they typically tailor plans to each business's specific needs. To get detailed pricing information, you'll need to request a quote from their sales team.

LivePerson AI chatbot is part of the LivePerson Conversational Cloud, designed to enhance customer engagement through AI-powered chatbots and live agent messaging. It’s ideal for medium to large businesses looking to automate customer interactions across multiple channels like websites, mobile apps, SMS, email, and social media.

Key Features:

• Uses advanced AI and machine learning for personalized, human-like interactions.
• Supports omnichannel communication, ensuring consistent experiences.
• Offers real-time analytics for insights into customer interactions.
• Integrates seamlessly with business tools like CRM systems.

Explore LivePerson

13.  ChatBot

G2 Rating: 4.4/5

Pricing: Starts at $52/month. 14-day free trial

ChatBot by LiveChat is the multi-channel master for big retailers. Its visual builder and automation keep things running smoothly across websites, Facebook, and Slack. Ready to scale up? This one’s for you.

Best for large enterprises or multi-channel retailers, ChatBot delivers sophisticated conversation design tools with powerful integration capabilities that connect to your entire tech ecosystem.

Key Features:

• AI Data Sources: Pulls information from your website, help center, and custom knowledge bases to enhance chatbot responses
• No-code Builder: User-friendly interface that enables seamless workflow creation without technical expertise
• Omnichannel Support: Operates across websites, social media, and messaging platforms for consistent customer experiences
• Analytics & Insights: Provides comprehensive tools to monitor user interactions and nurture customer relationships effectively

Explore ChatBot

14. HubSpot Chatbot Builder

G2 Rating (Of HubSpot): 4.4/5

Pricing: Free with HubSpot CRM. It’s covered in your selected HubSpot pricing tier.

HubSpot’s Chatbot Builder is a gem for customer service lovers. It’s free with HubSpot CRM, easy to use, and automates support like a champ. If you’re all about keeping customers happy, this is your match.

Best for customer service-focused eCommerce stores, HubSpot's solution integrates seamlessly with its powerful CRM to create conversations that convert while building valuable customer data.

Key Features:

• CRM Integration: Every conversation automatically enriches your customer database with new information and insights.
• Targeted Messaging: Shows different chatbot experiences based on visitor source, behavior, or customer status.
• Conversation Routing: Directs inquiries to the appropriate team member based on topic and urgency.
• Meeting Booking: Allows customers to schedule appointments directly through the chat interface, with automatic calendar integration.

Explore HubSpot Chatbot

How to choose the best AI chatbot for your Ecommerce store

Ecommerce stores demanding market competitiveness need to integrate AI-powered chatbots as a mandatory business requirement. Selecting a suitable addition for your store proves difficult since many alternatives exist. Let's dive in.

Key Features to Look for in an Ecommerce AI Chatbot

When finding an AI chatbot, look for solutions with these outstanding features:

1- Natural Language Processing Excellence: The best chatbots recognize what customers want to know from their ordinary spoken language despite typing mistakes. Shoppers enjoy fast service since the system naturally understands their questions prior to asking them to repeat explanations.

2- Personalization Capabilities: Your AI chatbot must detect what your buyers have purchased before while offering suitable product recommendations. The service helps users discover product matches better than before, which leads to effective purchases.

3- Omnichannel Integration: The perfect chatbot connects easily to your Shopify, Magento, and WooCommerce storefronts and your CRM and inventory management tools. The connection between systems ensures both accuracy and prevents team members from using different programs.

4- Built for Selling Products: Select a chatbot that performs retail duties, including product searching, stock verification, shipping tracing, and online purchasing within the chat platform. The system enables users to complete sales directly through their interactions.

5- Plays Nice With Your Existing Tools: The right chatbot will connect smoothly with your Shopify, Magento, or WooCommerce store, along with your CRM and inventory systems. This keeps information accurate and saves your team from toggling between different platforms.

6- Insights That Drive Growth: Find a chatbot that offers you information about customer inquiries and preferences, alongside product insights, and tracks their point of difficulty. The AI chatbots you choose should provide valuable customer data to enhance your business operations across both the chatbot and your shopping site.

7- Grows As You Grow: Your chatbot should handle Black Friday traffic just as well as a quiet Tuesday morning. Scalability ensures your customer service quality stays high, even during your biggest sales events.

Steps to choose your ideal eCommerce AI Chatbot

Finding the perfect AI chatbot for your ecommerce store involves a strategic approach:

Step 1- Define Your Specific Goals:

Prior to making feature comparisons you must establish all your needs. If you wish to decrease your carts being left behind by customers then you need to consider this question. Any repetitive inquiries should be eliminated from customer support interactions. Yes, the bot should help visitors discover ideal products. The selection process will benefit from the guidance of your established goals.

Step 2- Map Your Customer Journey:

Study how your clients move from website entry to purchase completion. Their most common areas of need fall into which sections? Where do they drop off? A suitable chatbot can resolve customer difficulties that appear during critical times.

Step 3- Test Real-World Scenarios:

When testing the chatbot in real-world scenarios, it's important to go beyond simple question-and-answer interactions. Consider common customer queries like 'Do you have this in size medium?' or 'When will my order arrive?'. Also, test more complex scenarios like a customer needing to change their shipping destination. A robust chatbot should handle all these situations effectively.

Step 4- Consider Implementation Requirements:

Disclose the technical ability of your team along with the time commitments they can handle. A basic implementation of a virtual assistant can be launched in less than one day, while installations demand weeks of work before activation. Pick a product that allows a smooth implementation process.

Step 5- Evaluate Long-Term Value:

When evaluating the long-term value of a chatbot, it's important to consider both the monthly subscription fees and the additional value it brings to your business. For instance, a slightly more expensive chatbot that boosts your conversion rate by 2-3% is a highly profitable investment. Look beyond the initial purchase costs to get a complete financial picture of the chatbot's value.

Step 6- Seek Continuous Improvement:

Choose a provider who develops their product steadily. Your store maintains leadership in the market through AI technology because your chatbot should continuously become smarter and more powerful as time progresses.

Successful Case Studies of Using AI Chatbots for E-commerce Stores

For eCommerce companies, artificial intelligence chatbots have become game-changers since they simplify consumer contact, improve shopping experiences, and increase conversions. Below are some real-world success stories demonstrating how AI chatbots are transforming online retail.

1. Sephora – Enhancing the Beauty Shopping Experience

Among the first in the business to use eCommerce chatbots is Sephora, a worldwide cosmetics shop. The brand uses three chatbots: Kik bot, Sephora Virtual Assist, and Sephora Reservation Assistant. These AI-driven assistants help customers in several key ways:

• Sephora Virtual Assist: Scans your face and recommends suitable beauty products.

• Reservation Assistant: Allows easy booking for in-store services.
• Kik Bot: Guides you during shopping and provides beauty tips.

Results:

• 11% increase in orders placed in the U.S.
• Customers booking via chatbot spent at least $50 per in-store appointment.
• 2. Gymshark – Automating Post-Purchase Support

The Gymshark chatbot helps customers with order tracking, shipping details, and refund requests. It includes a help center for more complex questions.

Results:

• Faster response times improve customer satisfaction.
• Reduced need for human support on repetitive inquiries.

3. H&M – Personalized Shopping Assistance

H&M launched a chatbot to serve as a virtual stylist, known worldwide for its operations across the fashion business. Users can interact with an interactive quiz through the platform to help the system identify their fashion choices before it generates customized outfit recommendations.

Results:

• Customers find outfits within minutes without browsing thousands of options.
• The chatbot remembers past preferences, improving future recommendations.

4. Louis Vuitton – AI-Powered Luxury Shopping

With AI technology, the LV Virtual Advisor became available through Facebook Messenger as a Louis Vuitton chatbot platform. LV Virtual Advisor through Facebook Messenger delivers better online shopping for luxury brands by giving users:

• Offering personalized product recommendations.
• Allow users to share wishlist products with friends.
• Providing brand history, product care tips, and store locator information.

Results:

• Improved customer engagement with personalized recommendations.
• Increased conversions through interactive shopping assistance.

5. Vanden Borre – 28-Point CSAT Boost with AI Chatbot

Vanden Borre, a Belgian electronics retailer, implemented iAdvize’s AI chatbot to provide multilingual support across 15,000 product pages. This chatbot offers 24/7 customer support, helping shoppers with pre-sales inquiries.

Results:

• 80% CSAT score (+28 points vs. previous AI bots).
• 58% of customer conversations are fully automated.
• A 2X increase in conversion rate compared to older chatbots.

7. Sideshow – Increasing Ecommerce Conversion by 5X

Sideshow, a pop-culture collectibles manufacturer, deployed iAdvize Copilot™ to cater to highly knowledgeable customers who demand accurate and detailed product information.

Results:

• 94% CSAT for fully automated conversations.
• 5X higher conversion rates with chatbot-assisted interactions.
• 88% positive feedback on chatbot-provided responses.

8. IKKS – Achieving 80% Automation in Fashion Ecommerce

French fashion brand IKKS used generative AI chatbots to enhance customer support and automate frequently asked questions.

Results:

• 79% of customer interactions were fully or partially automated.
• A 52% increase in customer assistance on IKKS.com.
• An 18% conversion rate for fully automated conversations.

Wrapping up

Throughout this blog post, we all see how AI chatbots have revolutionized how your eCommerce businesses engage with customers, providing round-the-clock support, boosting sales, and personalizing the shopping experience. Whether you're looking to streamline customer service, automate sales, or enhance user engagement, the right chatbot is a powerful tool to elevate your brand.

Now, it’s your perfect time to embrace AI chatbot technology and stay ahead in the competitive eCommerce landscape. Explore your options, test different solutions, and unlock the full potential of AI-driven customer interactions today!