Top 13 Shopify Customer Service Apps to Increase Satisfaction

The right customer service app significantly enhances communication and helps you to resolve customer issues more efficiently while improving overall satisfaction. A list of the top 12 Shopify customer service apps helps you identify the most effective tools available. Features ensure that you can consistently deliver your customers the highest level of support.

Quick Comparisons of Top Shopify Customer Service Apps

Best 12 Shopify Apps For Customer Service

1. Smile: Loyalty & Rewards

Smile.io is a powerful customer service solution that helps businesses transform first-time customers into repeat buyers. Online stores can create and manage rewards programs without the need for coding.

Key Features

• Quick Setup: Businesses can set up a loyalty program in just minutes without needing any technical expertise.
• Easy Integration: The app integrates smoothly with tools like Klaviyo, Gorgias, and over 25 others.
• Reward System: Customers can earn points for every purchase, social media activity, and referral, encouraging repeat business.
• Performance Comparison: Smile.io lets you compare your loyalty program’s performance with similar stores, allowing for continuous optimization.

Pros & Cons

Price

• Free
• Starter: $49/month
• Growth: $199/month
• Plus: $999/month

Rating

4.9/5 of 6,278 reviews

2. Tidio Live Chat & AI Chatbots

Tidio helps online stores deliver excellent customer service and convert passive visitors into active buyers. A comprehensive suite of tools simplifies customer communication for your team.

Key Features

• Live Chat: Tidio allows you to communicate with visitors in real-time, enabling you to quickly resolve issues and drive sales.
• Lyro AI Chatbot: The AI bot automatically addresses common customer queries, freeing up time for your team.
• Shopify Integration: Adding Tidio to your Shopify store is effortless, requiring just a single click to install.
• Order Management: You can preview carts, review order histories, and recommend products directly within the chat.
• Ticketing System: Tidio’s ticketing system helps you manage and resolve customer inquiries efficiently.

Pros & Cons

Price

• Free
• Customer Service: $29/month
• Flows: $29/month
• AI Chatbot: $39/month

Rating

4.7/5 of 1,891 reviews

3. Willdesk: Live Chat&AI Chatbot

Willdesk by ChannelWill is an all-in-one support and marketing platform designed to transform customer service into a profit center. The platform is particularly powerful for businesses looking to consolidate their customer service tools into a single and efficient solution.

Key Features

• Branded Self-service Widget: Businesses can enhance their customer experience by integrating order tracking, FAQs, and contact forms into a branded self-service widget.
• Live Chat Integration: Store owners can increase sales and boost efficiency by utilizing live chat and a preset help center.
• Unified Inbox Management: Willdesk streamlines communication by managing tickets from multiple social media platforms and email in a single platform.
• Customer Data Integration: Marketers can leverage customer data integration with tools like Klaviyo, Mailchimp, Privy, and SMSBump for targeted campaigns.
• Multi-store Support: The platform offers multi-store integration, allowing users to customize fonts, FAQs, and styles to match their brand.

Pros & Cons

Price

• Free
• Starter: $16.90/month
• Basic: $29.90/month
• Pro: $89.90/month

Rating

4.9/5 of 760 reviews

4. Chatway ‑ Live Chat Support

Chatway is a live chat and helpdesk app that enhances customer service through real-time chat support. E-commerce businesses engage with visitors using a live chat inbox widget. Features such as canned responses and mobile accessibility, Chatway aims to streamline customer interactions and provide exceptional support.

Key Features

• Real-time chat support: Chatway enables businesses to engage with customers through a live chat inbox, offering immediate assistance.
• Canned responses: The app supports saved replies and FAQs, improving efficiency in handling common queries.
• Mobile apps: Chatway is available on iOS and Android, allowing users to provide support from anywhere.
• File sharing: Users can share files over chat, facilitating better communication and support.
• Conversation history: The app keeps a record of helpdesk conversations, providing a complete view of customer interactions.
• Agent management: Businesses can assign chat agents to specific customer service conversations to manage support more effectively.

Pros & Cons

Price

• Free
• Pro: $9/month

Rating

5/5 of 271 reviews

5. Reamaze Live Chat Helpdesk CRM

Reamaze is an AI-powered customer support platform designed to enhance business growth and customer retention. Communication centralizes from various channels and leverages automation to boost efficiency and support.

Key Features

• Unified inbox: Reamaze consolidates email, social, SMS, and voice conversations into a single inbox, providing a comprehensive view of customer interactions.
• Order management: Users can manage, modify, and create Shopify orders directly from the customer support interface and chat conversations.
• AI-powered tools: The platform uses AI to generate replies, create FAQ articles, build chatbots, and summarize interactions, enhancing response efficiency.
• Automation: Reamaze automates common tasks and patterns based on data and rules, saving time and reducing manual effort.
• Engagement tools: The platform includes satisfaction surveys, status pages, and push notifications.

Pros & Cons

Price

• Basic: $29/month
• Pro: $49/month
• Plus: $69/month
• Custom: $899/month

Rating

4.4/5 of 258 reviews

6. Richpanel: AI Customer Service

Richpanel automates customer service without sacrificing quality. The platform enhances support team efficiency by integrating AI and self-service features. Management across various channels and tools can boost agent productivity and customer satisfaction.

Key Features

• Channel Management: Richpanel consolidates communication from email, chat, Facebook DM, Instagram, and phone into a single inbox.
• Self-Service Portal: The platform offers a 24x7 self-service portal, allowing customers to resolve issues independently.
• AI Assistance: Richpanel’s AI helps agents draft high-quality replies and suggests actions to increase response speed.
• Integration: Users can access data from their favorite apps directly within the Richpanel inbox.
• Analytics: The platform provides actionable insights from support data to help measure and improve service quality.

Pros & Cons

Price

• Incubator: $9/month
• Pro: $60/month
• Pro max: $120/month

Rating

4.8/5 of 142 reviews

7. QuickCEP: Live Chat&AI Chatbot

QuickCEP is a comprehensive customer engagement platform that enhances e-commerce businesses' customer service and boosts conversions. It combines AI chatbots, omnichannel live chat, and marketing automation to provide a smooth customer experience.

Key Features

• Omnichannel Live Chat: Users manage messages from live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop within a single platform.
• AI Chatbots: The system provides 24/7 support through AI-driven chatbots that engage with customers and offer personalized responses.
• Easy Integration: Shopify store owners can integrate QuickCEP in just three steps, simplifying the setup process.
• Targeted Marketing: Businesses can run focused email marketing and pop-up campaigns using segmented data from the customer data platform (CDP).
• Real-Time Tracking: The platform monitors customer behavior in real-time, offering insights for tailored engagement strategies.

Pros & Cons

Price

• Free
• Starter: $49/month
• Growth: $99/month
• Enterprise: $899/month

Rating

4.9/5 of 78 reviews

8. Zipchat AI Chatbot: GPT4 Agent

The AI Chatbot makes it easy to enhance your online sales and customer support. It engages with visitors in real time and handles common queries. This chatbot helps reduce cart abandonment and streamline customer interactions. It is available in over 95 languages.

Key Features

• Quick Deployment: Users can deploy the AI Chatbot in less than 5 minutes, including training.
• Proactive Engagement: The chatbot engages visitors at optimal moments to convert chats into sales.
• Product Recommendations: It suggests the right products to visitors for effective cross-selling and upselling.
• Order Tracking: The AI provides order tracking links and updates to improve customer experience.
• Automated Support: The chatbot handles support tickets, reducing the volume of support requests.

Pros & Cons

Price

• Starter: $49/month
• Growth: $129/month
• Pro: $249/month
• Scale: $499/month

Rating

4.7/5 of 61 reviews

9. Channel AI Live Chat Inbox CRM

Channel Talk is an all-in-one communication platform that simplifies business customer support and marketing. By combining customer service capabilities into one tool, Channel Talk helps businesses reduce their tech stack while increasing customer engagement.

Key Features

• Unlimited Live Chat & Team Chat: Channel Talk provides unlimited live chat and team chat capabilities, allowing for effective customer support and internal communication.
• AI Agent ALF: The AI agent handles repetitive inquiries and engages with customers to drive conversions, reducing the load on your support team.
• Team Messenger: This feature enables seamless communication among team members, regardless of location, enhancing collaboration.
• Customer Relationship Management (CRM): Channel Talk’s CRM functionality helps identify customers and capture leads, streamlining the customer relationship process.
• Marketing & Chatbots: The platform supports unlimited chatbot messages and offers customization and automation options, making marketing efforts more efficient.

Pros & Cons

Price

• Free
• Early Stage: $36/month
• Growth: $96/month

Rating

4.6/5 of 59 reviews

10. SmartBot: Leading AI Chatbot

SmartBot is an AI-powered chatbot and live chat solution that can enhance customer support and sales for Shopify stores. The AI chatbot learns from your products and orders to automate routine inquiries, which can drive potential conversions in the future.

Key Features

• AI-Powered Support: The chatbot learns your products and adapts to provide accurate customer support.
• Live Chat Integration: Engage customers in real-time with AI-driven chat invitations and personalized recommendations.
• Sales Enhancement: Boost conversions with AI recommendations and seamless order tracking.
• Multilingual Support: Communicate with customers globally in multiple languages including English, French, German, and more.
• Shopify Integration: Enjoy a solution built specifically for Shopify, ensuring smooth integration and operation.
• AI Integration: ChatGPT, GPT-4, and Gemini provide SmartBot with the latest updates to deliver more accurate and context-aware responses.

Pros & Cons

Price

• Free
• Basic: $30/month
• Standard: $60/month
• Pro: $300/month

Rating

4.5/5 of 51 reviews

11. Desku ‑ AI Customer Service

Desku is a customer service platform tailored for online stores aiming to enhance customer experience and drive sales. It centralizes multiple features to operatel efficiently.

Key Features

• Omnichannel Support: Desku unifies email, chat, Instagram, Facebook, and more into a single inbox, simplifying communication management.
• Order Management: The platform allows users to edit, refund, duplicate, and cancel orders directly within Desku, streamlining the process.
• Quick Responses: AI-powered ticket management resolves customer inquiries instantly, ensuring fast and accurate responses.
• AI CoPilot: It supports teams in having all customer details at their fingertips, improving efficiency and quality of service.
• 24/7 AI Support: Desku offers around-the-clock support by answering frequently asked questions through a help center and AI-powered chat.

Pros & Cons

Price

• Free
• Startup: $29/month
• Team: $59/month
• Business: $89/month

Rating

4.9/5 of 9 reviews

12. Skyla ChatGPT Customer Service

Skyla is a ChatGPT-powered customer service chatbot specifically designed for Shopify stores. Its one-click installation process combines simplicity and efficiency. This all-in-one tool enhances customer experience while reflecting your brand’s style.

Key Features

• Powered by ChatGPT: This feature allows Skyla to deliver consistent and reliable customer support using OpenAI's API.
• Fully Customizable: Store owners can easily customize Skyla’s appearance and functionality, ensuring it perfectly complements their brand.
• Powerful & Simple: Skyla integrates live chat, emails, notifications, analytics, and topic classification into a single platform, streamlining customer service setup and management.

Pros & Cons

Price

• Free
• Plus: $49/month
• Pro: $89/month

Rating

5/5 of 5 reviews

3 Key Features to Look for in Customer Service Apps

Real-Time Chat Support

Real-time chat support enables immediate interaction with customers as they browse your store. This feature allows you to address questions or concerns promptly, reducing frustration and preventing issues from escalating. 

Related post: 9 Must-Have Shopify Chat Apps to Maximize Conversions

Automated Responses and Ticketing

Automated responses and ticketing systems streamline support by handling routine inquiries and organizing requests. Automated replies manage common questions efficiently, freeing your team to focus on more complex issues. 

Ticketing systems categorize and prioritize inquiries, ensuring each request is tracked and resolved on time. This efficiency improves response times and prevents any customer request from being overlooked.

Integration with Analytics Tools

Integration with CRM and analytics tools provides valuable insights into customer behavior and interactions. Analytics tools will offer insights into support performance metrics. These metrics can help you identify trends or measure the effectiveness of your support strategies.

FAQs

Are there any free customer service apps for Shopify?

Yes, there are several free customer service apps available for Shopify:

1. Smile: Loyalty & Rewards - Smile offers a free loyalty and rewards program plan, helping you engage and retain customers through a points-based system. While primarily focused on loyalty programs, rewarding repeat customers can enhance overall customer service.
2. Tidio Live Chat & AI Chatbots - Tidio provides a free plan that includes live chat and AI chatbot features. Customers interact with the support team in real time and automate responses to common queries.
3. Willdesk: Live Chat & AI Chatbot - Willdesk offers a free plan with live chat and AI chatbot functionalities. Instant support and automated responses streamline your customer service operations.

Can customer service apps help with managing customer feedback?

Yes, customer service apps can help manage customer feedback. These apps collect feedback from various channels and centralize data in one location. They also analyze feedback to identify common issues and generate reports for insights or action plans. 

Additionally, they can automate responses to common queries, streamlining communication and improving customer satisfaction.

Related post: Customer Loyalty: How to Build and Maintain Relationships

Are there any limitations to using customer service apps on Shopify?

Yes, there are several limitations to using customer service apps on Shopify:

1. Feature Restrictions: Some customer service apps may have limited functionality on Shopify’s Basic plan compared to higher-tier plans. Features like advanced reporting or integrations might require an upgraded plan.
2. Performance Issues: Some specific apps can slow your store’s performance or cause conflicts with other installed apps. This problem can affect the overall website speed.
3. Cost: Some apps have recurring subscription fees that can add up, particularly if you require advanced features or higher usage limits.

Conclusion

To wrap things up, selecting the right Shopify customer service app can make a big difference in how smoothly your store runs and how satisfied your customers are. Don't overlook factors like customization options and support quality—they’re key to getting the most out of your app.

If you’re ready to take your Shopify store to the next level, check out Ecomposer. This wonderful page builder can improve your customers' experience while browsing your store!