11+ Effective Shopify Contact Us Apps (Expert Reviews)

Finding the right tools to optimize customer communication is crucial for any Shopify store owner. With many options, selecting the most effective Shopify Contact Us app can significantly impact customer satisfaction and business success.

In this article, we explore over 11 standout Shopify Contact Us apps so you can select one for your online business.

The Importance of a Contact Us App in Shopify

A Contact Us app in Shopify fosters direct communication between businesses and customers. It boosts customer satisfaction by offering an easy and convenient way for inquiries, feedback, and support requests. 

This direct engagement helps companies promptly address customer concerns and boost conversion sales.

Related post: 6 Quick Ways To Contact Shopify Support 

Quick Comparisons of Top Shopify Contact Us Apps

Best 11 Shopify Contact Us Apps

1. EComposer

EComposer is a versatile tool for customizing contact forms in your online store to engage with customers effectively. EComposer empowers businesses to streamline customer interactions and gather essential information within its convenient contact form.

Key Features

• Customizable Form Fields: You can add various fields, such as Text, Email, Phone, Date, Dropdowns, Checkboxes, and more, and effortlessly adjust their settings and arrangement.
• Upload File Capability: Users can upload files alongside form submissions, supporting formats like JPG, PNG, PDF, and more, up to 10MB in size.
• Flexible Design Options: Customize the style of every element, including labels, inputs, buttons, success, and error messages, to match your store's aesthetics.
• Submission Management: Set custom submit button labels, icons, and redirect links post-submission for better user experience.

Pros & Cons

Price

• Free
• Standard: $19/month
• Pro: $39/month
• Premium: $99/month

Rating

5/5 (3,759 reviews)

2. Powerful Contact Form Builder

Globo Form Builder empowers users to create professional-looking forms without coding skills. It integrates with various third-party applications and make it versatile for any business's needs.

Key Features

• Customizable Form Creation: Users can easily create contact forms or custom forms, including options for file and image uploads.
• Integration with Third-Party Apps: It integrates with Mailchimp, Klavio, Ominisend, Sendinblue, and Google Calendar for efficient data management.
• Flexible Display Options: Forms can easily be displayed on product pages, collection pages, cart pages, and home pages.
• File and Image Upload: Customers can upload files or images directly through the form submission process.
• Custom Fields: You can customize registration and other forms with additional fields tailored to your business requirements.
• Autoresponder Emails: The app sends automated responses and integrates form data seamlessly with Klaviyo, MailChimp, and other platforms.
• Advanced Form Features: It includes a captcha, conditional logic, and more for building sophisticated forms such as feedback, popups, and wholesale order forms.

Pros & Cons

Price

• Free
• Premium: $9.99/month
• Pro: $19.90/month

Rating

4.9/5 (1,538 reviews)

3. qikify Contact Form Builder

Qikify Contact Form Builder revolutionizes form creation with its intuitive, no-code solution, which can empower your business to generate leads. Qikify is a versatile platform that helps you streamline interactions and optimize conversions.

Key Features

• Tailored Form Creation: Users can craft custom forms tailored for specific needs such as customer contacts, wholesale inquiries, registrations, and feedback surveys.
• Support for Essential Form Elements: The platform includes support for file uploads, image selection, and other essential form elements crucial for diverse business requirements.
• Versatile Form Display Options: Forms can be seamlessly integrated as popups, bubbles, or embedded directly into web pages, enhancing accessibility and user engagement.
• Advanced Features: Includes robust security measures like reCaptcha, dynamic form behavior through conditional logic, and scheduling options for optimized user interaction.
• Efficient Submission Management: Facilitates easy tracking of form submissions within the app interface or via email notifications, ensuring prompt follow-up and communication.

Pros & Cons

Price

• Free
• Basic: $5.99/month
• Premium: $7.99/month

Rating

4.9/5 (630 reviews)

4. Pify Form Builder‑Contact Form

Powerful Pify Form Builder is a solution for businesses that want to create custom forms without coding. From basic contact forms to complex order and subscription forms, Pify can simplify the process for your business

Key Features

• Variety of Forms: Powerful Pify Form Builder supports creating Contact Forms, Order Forms, and numerous other types, such as Account Registration Forms and File Upload Forms.
• Lead Generation: The app facilitates automatic customer creation through Contact Widgets and Subscription Forms, enhancing lead acquisition.
• Sales Boost: Features like Wholesale Order Forms with integrated payment options through the store or PayPal can significantly increase sales.
• Time-saving Templates: Users benefit from a wide range of form templates, reducing setup time.

Pros & Cons

Price

• Free
• Base: $5.99/month
• Adv: $9.99/month
• Gold: $14.99/month

Rating

4.8/5 (565 reviews)

5. Hulk Contact Us Form

3Dsellers Helpdesk consolidates all your customer support needs into a single software. It aims to streamline eCommerce support operations across platforms like Shopify, Amazon, and eBay to aid online sellers in business growth.

Key Features

• Centralized Helpdesk: You can manage all eCommerce customer support channels in one interface.
• Email Templates: Sellers can respond quicker using pre-defined message formats.
• Auto Responder: It automates workflow by promptly responding to customer queries.
• Auto Messages: This feature facilitates ongoing customer engagement through automated communication.
• Automated Feedback Reminders and Alerts: This ensures proactive management of customer feedback to maintain positive reviews.

Pros & Cons

Price

• Free
• Starter: $10/month
• Pro: $16/month

Rating

4.7/5 (301 reviews)

6. Improved Contact Form

Improved Contact Form can enhance customer interaction by adding a floating "contact us" button to every online store page. It simplifies communication and offers additional engagement widgets to boost your sales.

Key Features

• Adds "Contact Us" Button: The app places a floating "contact us" button on every page, ensuring easy access for visitors.
• Creates Contact Page: It automatically generates a contact page that can be linked from your site's navigation menus.
• Additional Widgets: This section offers various widgets, such as lead capture forms, promotional banners, coupon popups, and social media buttons, that can be integrated without requiring any code changes.

Pros & Cons

Price

• Free
• Premium: $12/month
• Advanced: $29/month

Rating

4.5/5 (234 reviews)

7. S: Contact Form Builder

Do you need help managing customer inquiries on your website? S: Contact Form Builder offers a solution to streamline communication and grow your business.

Key Features

• Form Variety: S: Contact Form Builder allows users to create diverse forms such as contact, survey, product question, and subscription forms.
• Customization Capabilities: Users can customize email messages, set up auto-responses, and integrate with popular email services seamlessly.
• Submission Management: The app provides tools to manage submissions effectively, including effortlessly viewing history and exporting submissions.
• Advanced Functionality: It supports multi-step and conditional logic, integrating smoothly with Shopify and Google Sheets.
• Pop-up Options: Users can create custom pop-ups for email capture, forms, newsletters, sales promotions, and surveys.
• Additional Tools: The app offers analytics, automation features, a user-friendly editor tool, and supports translation in multiple languages.
• Triggers and Rules: Users can set triggers and rules to display pop-ups based on specific user interactions.

Pros & Cons

Price

• Free
• Startup: $8.99/month
• Pro: $14.99/month
• Unlimited: $19.99/month

Rating

4.8/5 (161 reviews)

8. EVM Form Builder ‑Custom Forms

This solution empowers online merchants with versatile form-building capabilities. EVM Forms is a reliable partner for crafting personalized, responsive, and effective forms to improve customer experience on your online store.

Key Features

• Form Variety: EVM Forms enables users to create various forms, including contact us, questionnaires, order forms, registration forms, wholesale forms, and more.
• Form Management: Users can manage all form entries conveniently from the app dashboard and receive submissions via email.
• Conditional Logic: The app supports conditional logic, allowing for creating dynamic forms that adapt based on user input.
• Drag-and-Drop Interface: It features a user-friendly drag-and-drop interface for easy form setup, including options for file uploads.
• Multi-step Forms: The EVM Custom Form Builder allows users to build complex forms, facilitating multi-step processes for enhanced user interaction.

Pros & Cons

Price

• Free
• Basic: $9/month
• Pro: $19/month
• Premium: $29/month

Rating

4.8/5 (73 reviews)

9. ECF: Contact Form Builder

The Custom Form Builder app allows users to create attractive and functional forms easily. This Shopify contact us app provides a drag-and-drop interface and makes it simple to add or arrange fields as needed. This app is perfect for creating conditional-based forms, customer-specific forms, and more.

Key Features

• Drag and Drop Fields: The app lets users create custom forms with drag-and-drop fields.
• Conditional Fields and Emails: Users can add conditional fields and set up conditional email responses.
• File Upload: The app supports file uploads within forms.
• Auto Responder Emails: Users can set up email-specific auto-responder emails.
• Multiple User Notification: The form data can be sent to various users, with the option to set BCC.
• Sender Email and Subject Customization: Users can set the sender's email address and customize the email subject.
• Short Code/Plain HTML Forms: The app supports short code or plain HTML-based custom forms, such as Contact, Testimonial, and Conditional forms.
• Integration with Google reCAPTCHA: The app includes Google reCAPTCHA for added security.
• Mailchimp and Klaviyo Integration: The app integrates with Mailchimp and Klaviyo for seamless email marketing.

Pros & Cons

Price

• Basic: $4.99/month
• Premium: $9.99/month
• Advanced: $12.99/month

Rating

4.9/5 (59 reviews)

10. PX Contact Form

The Contact Form Builder app provides an easy way to create a "Contact Us" page and popup form for your shop. Its user-friendly features will impress your audience and ensure smooth communication between customers and shop owners. 

Key Features

• Easy to Use Contact Form: The app offers a simple contact form for customers and shop owners.
• Backend Form Preview: Users can preview the contact form in the backend before making it live.
• Customizable Templates: The app allows customization of templates for customer reviews and feedback.
• Custom Fields and Departments: Users can add custom fields and departments to the contact form.
• Image Attachment and Auto-Response: The premium version includes features for attaching images and setting up auto-responses.
• Embed or Stand-Alone Options: The contact form can be embedded in the website or used as a stand-alone option.
• Secure Technology: The app is secure, using Ajax and HTML5 technology.
• Asynchronous Loading: The form loads asynchronously, ensuring it does not slow down the store.
• No Coding Needed: The app is easy to install and requires no coding.
• Mobile Friendly: The contact form is mobile-friendly, ensuring compatibility with various devices.

Pros & Cons

Price

• Free
• Unlimited: $5.95/month

Rating

4.8/5 (47 reviews)

11. Premio Sticky Contact Us Form

The Responsive Contact Us Forms and Social Chat Icons app can create floating contact forms, WhatsApp chat icons, and social chat apps that convert quality leads and boost sales. This app helps gather customer details and makes lead generation and targeting easier.

Key Features

• Floating Contact Forms: The app creates floating contact forms, WhatsApp chat icons, and social chat apps like Facebook Messenger, Viber, Instagram, Telegram, WeChat, TikTok, Line.me, Skype, QQ, and SMS.
• Customer Details Collection: Users can collect customer details, including names, phone numbers, and email addresses.
• Customer's Tab Integration: Responses can be pushed to your Customer's Tab or integrated with MailChimp and Klaviyo.
• Customization Options: The app allows customization of design, position, size, and effects.
• Responsive Design: The app shows a contact tab on both mobile and desktop.
• Custom Contact Us Form Fields: Users can build custom Contact Us form fields for better targeting and lead generation.
• Sticky Contact Us Tab: Shoppers can contact you using a sticky Contact Us tab and WhatsApp chat icon.
• Social Buttons: The app shows responsive Contact Us sticky forms, floating contact tabs, and social buttons.
• Brand Customization: Users can customize the sticky Contact Us widget's fonts, text, and colors to fit their brand.
• GDPR Consent Checkbox: The app includes a GDPR consent checkbox and targeting rules for the sticky floating contact form.
• Targeting and Lead Generation: Users can include custom fields on the email floating form for better targeting and lead generation.

Pros & Cons

Price

• Free
• Basic: $9/month
• Pro: $25/month
• Growth: $49/month

Rating

4.9/5 (33 reviews)

3 Key Features to Look for in a Shopify Contact Us App

Customer Inquiry Management

A Contact Us app should efficiently manage incoming customer inquiries. It should offer ticketing systems or message categorization features to organize and prioritize customer messages. This guarantees that every inquiry is promptly handled without any oversight.

Real-time Communication

The app should facilitate real-time communication channels like live chat or instant messaging. These functionalities empower businesses to promptly interact with customers and quickly answering questions or resolving issues on the spot.

CRM Systems Integration

The integration between CRM and the Contact Us app enables the synchronization of customer interactions and inquiries into the CRM platform. It ensures a consolidated view of customer communication history, preferences, and purchase behaviors. 

Businesses can leverage this unified data to deliver personalized customer experiences and targeted marketing campaigns.

Read more: How to Edit Contact Forms in Shopify

FAQs

Can I design my Shopify Contact Us page?

Yes, you can design your Shopify Contact Us page to match your store’s branding and aesthetics. To customize the design of your Shopify Contact Us page, you should:

1. Log in to your Shopify admin dashboard.
2. Move to the Pages section.
3. Select the Contact Us page.
4. Click edit to access the page editor.
5. Add images, adjust fonts, and choose a template that matches your store's branding.
6. Ensure the page adapts well to mobile devices to ensure a smooth screen experience.

Related post: 12 Amazing Shopify Contact Us Page Templates

What information should I include on my Shopify Contact Us page?

Customers can easily find your Contact Us page in your Shopify store's footer or main navigation menu. They expect to see essential information such as your business name, physical address, phone number, and email address prominently displayed on this page. 

How to create a Contact Us page?

1. Access your Shopify admin dashboard.
2. Go to Online Store > Pages.
3. Click "Add page" to start a new page.
4. Give it a title like "Contact Us."
5. Enter your contact information and business details.
6. Use Shopify's built-in contact form feature.
7. Customize fonts, colors, and layout to align with your store's branding.
8. Publish the page once you're satisfied.

Related post: How To Add Contact Us Button On Shopify?

Conclusion

By now, you've hopefully identified the features and functionalities that best suit your store's needs. Remember, the right Shopify Contact Us app can significantly improve customer satisfaction and increase conversions.